INTERRUPTION OF SERVICE

   We may need to interrupt your service on occasion to repair or maintain our equipment. When possible, we will let you know why and how long you can expect to be without service.
   We will give you more notice whenever possible. If your service must be interrupted without notice for more than 3 hours due to storms or other emergencies, we will try to let you know as soon as possible how long you are likely to be without service.
    If being without service would pose a danger to any member of your household (presence of a life support system, for example), notify us. We will put you on a priority list to restore service as soon as possible.

ABATEMENT FOR INTERRUPTED SERVICE

   You may apply for a pro-rata reduction on your minimum bill if your service is interrupted for more than forty-eight hours through no fault of your own.
   Please contact our office for information about interrupted or unsatisfactory service.

LIABILITY FOR DAMAGES

   We are not responsible for damage caused by discolored water or unsatisfactory water service resulting from the cleaning of pipes or storage facilities; or from the opening or closing of any valves or hydrants; unless the damage was caused by a lack of reasonable care and the district will only be liable for any damages arising from claims to the extent liability is provided in the Maine Torts Claim Act, as set forth in Title 14 chapter 741 of the Maine Revised Statutes Annotated. The utility makes no representation or warranties about the suitability of the water for a particular purposes We are also not responsible for meeting unusually high water quality standards for specialized or industrial customers.

COMPLAINTS

   If you have any questions or complaints, call us. We will investigate your complaint and try to resolve it.
   If you disagree with our answer; you have a right to appeal to the Consumer Assistance Division (CAD), of the Maine Public Utilities Commission, State House Station 18, Augusta, Maine 04333. You can call the CAD at 287-3831 or toll free 1-800-452-4699. Before you call or write the Commission you must give us a chance to respond to your complaint.
   We cannot disconnect you for a disputed amount, but you do have to pay the portion of the bill that is not in dispute. if you contact us before the service is disconnected and we cannot agree on a payment plan or other requirement to stop disconnection, you can appeal to the MPUC as described above.

HIGH BILLS

   The district investigates several complaints about high water bills each billing cycle. In almost every case the excessive water usage is caused by a toilet malfunction. The most common failure is the rubber valve located at the base of most toilet tanks. This is called a "flapper" and cost between $3.00 and $7.00. Another common failure is the float ball adjustment. If the float is not operating properly, water will constantly flow into your toilet and out the overflow tube. Toilet maintenance is often neglected , parts will wear out and adjustments may be needed. Even a small leak will cause very high bills. Each day that a toilet runs at * gallon per minute, it will cost you $5.15 per day. At this small flow rate a quarterly bill would increase by $463.50. If you hear water running when your not using water your toilet may be leaking.

Or

If you find that you need to SHAKE THE HANDLE --- "PLEASE GET IT FIXED"
 
 

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