Payments
   If you mail your payment to us, your bill is considered paid on the day we receive it. If you make a partial payment, we will apply it to the oldest balance due.
   You can pay your bill by mail or in person.
   We accept payment by cash, check or money order. When a check is dishonored a charge may be made to the account of any customer whose check is returned by the bank for reason of non-payment. The charge is the greater of $5.00 per check or the amount the bank charges the us, not to exceed $15.00. We will, upon request, furnish you with proof of any bank charges in excess of $5.00. if you have more than 2 dishonored checks, we may send you a notice that will require future payments in cash or certified check only.
   You should pay your bill as soon as you can. If you pay after the "due date" stated on the bill, we may charge late fees.

Financial Assistance
   Low income customers may qualify for help to pay a utility bill. We can help refer you to available programs, but the best source of information is your local Community Action Agency. Call the Citizens Assistance Line at the Division of Community Assistance (toll free 1-800-452-4617) for the name and number of your local agency. Contact your utility for programs offered.

   We will continue service even if you can't pay your account in full, as long as you pay a reasonable portion of your bill and you agree to pay the rest in affordable weekly or monthly payments. You must also agree to pay all future bills within 30 days of the postmark until the overdue amount is paid in full.
   We will consider the following issues when establishing a payment plan:
lYour ability to pay.
lYour previous payment history.
lThe reason why the bill can't be paid.
lHow long the bill has remained unpaid.
lWhether disconnection would pose a danger to your household.
   We will send you a written copy of the payment arrangement.
   If you do not make payments according to a written payment plan, we can send you a disconnection notice that gives you three (3) business days to pay the full overdue amount. We are not required to make a second arrangement, but we will try to respond to your particular situation.
   You do not have to agree to a payment plan or any other proposed settlement of a dispute if doing so means giving up other rights listed in this Booklet. Contact your utility for payment plans.
 

  We don't want to disconnect your service. We will work with you to resolve problems. However, if a customer refuses to cooperate, we have the right to start disconnection procedures when:
lYou fail to pay or make a payment plan for an overdue bill.
lYou don't keep a written payment plan.
lYou fail to pay a deposit, arrange to pay for it or provide someone who is willing to guarantee payment.
lYou are using the service without having applied for it.
lYou refuse to let us onto your property to install or read a meter or inspect or repair company property.
lYou have tampered with the meter or somehow managed to obtain service without payment.
lYou misrepresented who you are to get service.
lYou fail to comply with a decision of the Maine Public Utilities Commission or its Consumer Assistance Division.
lYou have a cross connection violation.